Bluefish Labs
Strategic Customer Success Lead
New York, Hybrid +1 · Full-time · Posted Feb 10, 2026
- Location
- New York, Hybrid
New York, New York, United States - Experience
- 5+ years in account management, customer success, or strategic partnerships; ideally in SaaS, ad tech, or marketing technology.
About the job
Leads high-touch customer success for strategic enterprise accounts, helping customers adopt Bluefish and achieve measurable value from AI marketing.
What you'll do
- Manage strategic accounts, deliver customer-specific success plans, and drive product adoption and measurable value.
- Advise customer stakeholders on AI adoption, advertising and campaign strategy, measurement, and optimization.
- Monitor account health, mitigate retention risks, coordinate cross-functional support, and share account insights with the CS team.
What they ask for
- 5+ years of experience in account management, customer success, or strategic partnerships.
- Experience delivering value to enterprise customers in high-touch, relationship-driven roles.
- Strong background in advertising, campaign strategy, and measurement; experience advising customers on media strategy is required.
- Ability to advise senior customer stakeholders and use data, usage signals, and customer feedback to inform recommendations.
AI focus
Advise customers on AI adoption, measurement, optimization, and campaign strategy across AI channels; develop knowledge of the AI ecosystem and Bluefish’s AI marketing platform.
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