Bobyard
Customer Success Manager
$110K–$130K
San Francisco · On-site · Manager · Full-time · Posted Feb 3, 2026
About the job
Help customers achieve their desired outcomes by defining success, leading onboarding, managing relationships, and improving customer success practices.
What you'll do
- Define success with customers and lead onboarding; own customer relationships and find opportunities to create ongoing value.
- Relay customer feedback to product and engineering, and help validate new launches.
- Support upsells, testimonials, and case studies; build customer success playbooks, support materials, and workflows.
What they ask for
- Tech-savvy with strong communication skills and the ability to teach customers how to use a technical product.
- Able to present to leadership, including business cases and QBRs.
- Quick to learn product and industry context.
Nice to have
- Experience with Zapier, CRM automations, or agents in a CS/support function.
Pay
$110K – $130K (base salary); 0.01% – 0.03% (equity options)
Tools
Zapier
Model-written summary · the original posting is authoritative