Bobyard
Implementation Manager
$100K–$140K
San Francisco · On-site · Manager · Full-time · Posted Aug 24, 2026
- Experience
- 2+ years owning SaaS customer onboarding or implementation.
About the job
Owns the first 45 days of new Bobyard customer accounts, coordinating onboarding, training, adoption, and handoff to Customer Success.
What you'll do
- Create scoped launch plans within 48 hours of signature; configure accounts and lead kickoff and hands-on training.
- Drive customers to their first completed workflow and adoption milestone within 45 days, addressing blockers with Customer Success and Product.
- Document account goals, stakeholders, risks, and feedback, then complete a formal handoff to the CSM.
What they ask for
- 2+ years owning SaaS customer onboarding or implementation across a portfolio of accounts.
- Hands-on experience configuring software and personally leading live training for non-technical or field-based users.
- Track record of meeting a defined launch or time-to-value SLA, with knowledge of actual performance metrics.
- Strong written communication and ability to manage 10+ concurrent launches.
Nice to have
- Experience in vertical SaaS or construction tech.
- Familiarity with CRM or onboarding tools such as Salesforce, Asana, or Notion.
Pay
$100,000–$125,000 base salary; $140,000+ OTE (type not specified); $100K – $125K (type not specified); 0.01% – 0.03% (type not specified)
Tools
Salesforce, Asana, Notion
Model-written summary · the original posting is authoritative