Bobyard
Product Enablement Specialist
$80K–$100K
San Francisco · On-site · Full-time · Posted May 27, 2026
- Experience
- 2+ years in a customer-facing role.
About the job
Build customer education and support systems, resolve user issues, share product feedback, and enable Sales and Customer Success teams.
What you'll do
- Build the Knowledge Center and LMS with videos, guides, and articles; own Intercom support and troubleshoot customer questions.
- Scale support with automations, templates, and AI, and coordinate bug tracking and fixes with Product and Engineering.
- Support Sales and Customer Success with demos, feature deep dives, and competitive insights.
What they ask for
- 2+ years in a customer-facing role; Support, Enablement, or Success experience preferred.
- Excellent written and verbal communication skills.
- Proficiency with Intercom or similar, documentation/LMS tools, and Loom.
- Comfort working in a fast-paced startup where processes are still being built.
Nice to have
- Support, Enablement, or Success experience.
Pay
$80k–$100k USD base salary
Tools
Intercom, Loom
AI focus
Use AI to help automate repetitive support work; the company is described as an AI startup transforming construction estimating.
Model-written summary · the original posting is authoritative