Bobyard
Senior Customer Success Manager
$120K–$140K
San Francisco · On-site · Manager · Full-time · Posted Mar 3, 2026
- Experience
- 5+ years in customer success, account management, or implementation at a B2B SaaS company.
About the job
Own strategic customer accounts at Bobyard, drive customer outcomes, retention, and expansion, and build customer success processes as the company scales.
What you'll do
- Manage strategic accounts from success planning and onboarding through renewal and expansion, including executive relationships and measurable ROI.
- Own retention and expansion targets, identify upsell opportunities with sales, and share customer feedback with product and engineering.
- Develop customer success playbooks and workflows, lead beta programs and launch validation, and mentor newer CSMs.
What they ask for
- Proven track record owning renewals and expansion revenue.
- Technical fluency, including the ability to teach the product and troubleshoot with customers.
- Confidence presenting to customer executives and internal leadership.
- Experience building customer success processes from scratch.
Nice to have
- Experience at a B2B SaaS company, ideally with technical or vertical software.
- Construction, AEC, or estimating experience; experience with Zapier, CRM automations, or agents in CS/support is a bonus.
Pay
$120K – $140K (base salary); 0.02% – 0.04% (equity options); Offers Commission; Offers Bonus
Tools
Zapier
Model-written summary · the original posting is authoritative