Bosch
Team Lead - Contact Center
Fort Lauderdale, FL, United States · Full-time · Posted Oct 21, 2026
- Experience
- 4 years of experience as a Team Lead in Shared Service Center.
- Education
- University degree in Business Administration, Industrial Engineering, or a related field preferred.
About the job
Leads an automotive customer service team providing phone-based assistance and emergency support, managing people, performance, and continuous improvement.
What you'll do
- Analyze operational performance, manage queues and resources, and take actions to improve daily KPIs and productivity.
- Coach team members, oversee quality assurance, and lead continuous improvement and process-improvement efforts.
- Handle administrative and people-management tasks, including scheduling, payroll, appraisals, disciplinary measures, recruitment, and meetings.
What they ask for
- Strong computer skills.
- Proficiency in MS Office (Excel, Word, PowerPoint, Outlook).
- English level B2+/C1.
Nice to have
- University degree in Business Administration, Industrial Engineering, or a related field.
Tools
MS Office, Excel, Word, PowerPoint, Outlook
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