Boston Dynamics
Director of CX Strategy and Portfolio Management
$195K–$255K
Waltham, MA · Director · Full-time · Posted Aug 19, 2026
- Experience
- 15+ years of leadership experience; ideally within a scaling B2B technology, hardware, or robotics company.
- Visa sponsorship
- Not able to sponsor visas for this position.
About the job
Leads the strategy, roadmap, and portfolio of initiatives that develop and scale the end-to-end customer experience for Boston Dynamics’ robotic solutions.
What you'll do
- Manage a Product Manager, three Technical Program Managers, and a small developer scrum team to deliver CX products, roadmap initiatives, and prototypes.
- Drive CX strategy and alignment across functions, improving onboarding, serviceability, support, and global operational scale.
- Oversee the incubation and iteration of AI initiatives and enterprise tools through handover to BizOps.
What they ask for
- 15+ years of leadership experience in Product Management, Portfolio/Program Management, or CS Strategy.
- Deep fluency in product management methodologies and portfolio management best practices.
- Proven ability to scale operational processes into enterprise-grade systems for complex, global deployments.
- Demonstrated large-scale change management experience and ability to align stakeholders through influence.
Nice to have
- Experience in a scaling B2B technology, hardware, or robotics company.
Pay
$195,000 to $255,000 annually (base salary)
Tools
Agile, ADKAR, Salesforce
AI focus
Own the incubation and iteration of AI initiatives and enterprise tools, partnering with BizOps teams to make prototypes scalable and data-driven before enterprise integration.
Model-written summary · the original posting is authoritative