Boston Dynamics
IT Service Operations Technician
Waltham, MA · Full-time · Posted Oct 5, 2026
- Experience
- Typically 2+ years in IT help desk or technical support roles.
- Education
- Associate or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
- Visa sponsorship
- Not able to sponsor visas for this position; candidates must be eligible to work in the United States.
About the job
Provides internal users with technical support and problem resolution for routine and moderately complex IT issues.
What you'll do
- Resolve support requests for devices, applications, and network connectivity; troubleshoot issues and escalate when needed while keeping users informed.
- Document incidents and resolutions, administer accounts and permissions, and assist with hardware setup, software installations, and new-hire onboarding.
- Maintain support documentation, identify recurring issues, handle minor system maintenance and equipment purchasing, and participate in projects.
What they ask for
- Proficiency in Windows/macOS/Linux, Google Workspace, and basic network troubleshooting.
- Working knowledge of Active Directory, remote support tools, and common enterprise systems.
- Familiarity with ITSM platforms and ticket lifecycle management.
- Effective communication and ability to work with moderate supervision; experience managing and troubleshooting conference room AV systems.
Nice to have
- CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate certification.
Pay
$33-37/hr (base pay)
Tools
Windows, macOS, Linux, Google Workspace, Active Directory, ServiceNow, Freshservice, Jira
Model-written summary · the original posting is authoritative