Boston Dynamics
Senior Staff Customer Success Manager - Key Accounts
$140K–$170K
Waltham Office (POST) · Senior Staff · Full-time · Posted Oct 28, 2026
- Experience
- 8+ years in customer relationship management, client success, or strategic account support; minimum 3-5 years in a customer-facing role within technology, robotics, or a related industry.
- Visa sponsorship
- Not able to sponsor visas for this position.
About the job
Leads strategic customer relationships for complex robotics accounts, helping customers realize value while coordinating internal teams to resolve issues, improve service, and support account growth.
What you'll do
- Manage ongoing customer engagement, executive meetings, onsite visits, escalations, and retention for high-value or complex accounts.
- Partner with Sales and internal teams on account growth, customer feedback, issue resolution, and product or service improvements.
- Analyze customer performance and contribute to Customer Success processes, tools, and playbooks.
What they ask for
- Deep expertise in Customer Success Management and service delivery for complex, highly technical products.
- Strong analytical, stakeholder-management, communication, and presentation skills, including executive-level interactions.
- Proficiency with CRM tools and client success platforms.
- Ability to travel as needed (up to 50% domestically and internationally).
Nice to have
- Familiarity with analytics/reporting tools.
- Prior experience in advanced manufacturing.
Pay
$140,000.00 to $170,000.00 annually (base salary)
Tools
CRM tools, client success platforms, analytics/reporting tools
Model-written summary · the original posting is authoritative