Boston Dynamics
Service Support Specialist
$55K–$70K
Waltham, MA · Full-time · Posted Sep 18, 2026
- Experience
- 2+ years
- Education
- Bachelor’s degree or equivalent experience
- Visa sponsorship
- Not able to sponsor visas for this position.
About the job
Supports customers and internal teams by managing post-sales order accuracy, scheduling, fulfillment, and shipment issue resolution for robotics and warehouse automation solutions.
What you'll do
- Review and maintain accurate sales orders, including customer-specific shipping requirements and fulfillment updates.
- Schedule and monitor order fulfillment and delivery, coordinating with internal teams and communicating status to customers and stakeholders.
- Investigate order or shipment issues, support priority orders, and identify fulfillment improvements.
What they ask for
- 2+ years of experience in customer support, order fulfillment, or a related customer-facing role within the high tech or related industry.
- Bachelor’s degree or equivalent experience.
- Proficiency in CRM, ERP, and WMS used in order fulfillment operations.
- Strong attention to detail, time management, and organizational skills.
Pay
$55,000 to $70,000 annually (base salary)
Tools
CRM, ERP, WMS
Model-written summary · the original posting is authoritative