Boston Dynamics
Staff Customer Success Manager
$120K–$135K
Waltham Office (POST) · Staff · Full-time · Posted Oct 14, 2026
- Experience
- 5+ years in customer relationship management, client success, or strategic account support; 3–5 years in a customer-facing role within technology, robotics, or a related industry.
- Visa sponsorship
- Not able to sponsor visas for this position.
About the job
Leads strategic post-sale customer relationships to help clients adopt Boston Dynamics’ robotics solutions, achieve value, and resolve complex issues.
What you'll do
- Manage high-value or complex accounts, lead customer reviews and issue-resolution discussions, and conduct onsite visits.
- Partner with Sales and internal teams on retention, expansion, customer feedback, and service or product improvements.
- Analyze customer performance data and contribute to Customer Success processes, tools, and playbooks.
What they ask for
- 5+ years in customer relationship management, client success, or strategic account support.
- 3–5 years in a customer-facing role in technology, robotics, or a related industry.
- Track record managing complex accounts and leading client-facing initiatives.
- Experience in cross-functional project work and continuous service improvement.
Nice to have
- Previous coaching or mentoring experience.
- Familiarity with analytics/reporting tools.
Pay
USD 120,000.00 to USD 135,000.00 annually (base salary)
Tools
CRM tools
Model-written summary · the original posting is authoritative