Bottom Line
Customer Success Associate
Portsmouth, NH · Full-time · Posted Aug 4, 2026
- Experience
- Entry-level role; maximum of 3 years of customer retention experience.
- Education
- Bachelor's degree (or equivalent) in Business, Technology, Finance, or a related field (preferred).
About the job
Supports Paymode customers by resolving enquiries and escalations, encouraging product adoption, and helping protect retention and revenue.
What you'll do
- Resolve customer enquiries and vendor escalations, educating customers about Paymode services and benefits.
- Drive customer engagement and feature adoption, and identify retention risks in collaboration with internal teams.
- Support customer reviews by gathering, analyzing, and presenting data, and contribute to process improvements.
What they ask for
- Strong customer service and relationship management skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving skills, with ownership of issues through resolution.
Nice to have
- Understanding of the payments ecosystem, financial technology landscape, and industry trends.
- Experience with CRM platforms, customer success tools, or reporting on customer success, engagement, or retention.
Tools
Paymode, CRM
Model-written summary · the original posting is authoritative