Boulevard
Support Operations Manager
$72K–$90K
Remote - USA · Remote · Manager · Full-time · Posted Sep 18, 2026
- Experience
- 3-5+ years; no alternative stated.
About the job
Owns Support operations by administering tools and processes, improving workflows, and partnering with Support leadership and Revenue Operations to enable reliable service and data-driven decisions.
What you'll do
- Administer and optimize the Support tech stack, integrations, dashboards, and reporting.
- Turn business objectives into operational processes and workflows; improve automation and tooling, including AI where it drives measurable impact.
- Coordinate with Revenue Operations and other teams on data, processes, change management, and product-release support; document workflows.
What they ask for
- 3-5+ years of experience in Support Operations, Business Operations, or a similar role in a fast-paced SaaS environment.
- Experience supporting Director+ leaders in multi-tiered Support organizations.
- Expertise administering and optimizing Support ticketing platforms and AI chat bots; familiarity with workflow automation and integrations.
- Strong analytical, project management, communication, and prioritization skills, including fluency in Support metrics and experience presenting initiatives to cross-functional and senior audiences.
Nice to have
- Salesforce and Intercom or similar platforms.
Pay
$71,800 - $90,000 USD per year (base salary)
Tools
Salesforce, Intercom, Jira, Confluence
AI focus
Use AI in automation, workflow improvements, and tooling enhancements where it drives measurable impact; administer and optimize AI chat bots.
Model-written summary · the original posting is authoritative