Box
Enterprise Customer Success Manager - East
$111K–$160K
New York, NY, United States · Manager · Full-time · Posted Oct 9, 2026
- Experience
- 3+ years in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role managing a book of business.
About the job
Leads enterprise customers in adopting Box and redesigning workflows to achieve measurable business outcomes, including identifying AI use cases and driving organizational change.
What you'll do
- Own post-sales relationships and guide customers toward measurable outcomes and long-term value.
- Map and redesign customer workflows, activate AI use cases, and lead adoption and change management.
- Review account outcomes and risks, and collaborate with internal teams to expand Box usage and deliver solutions.
What they ask for
- 3+ years in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role managing a book of business.
- Experience working with enterprise customers and engaging senior stakeholders and executives.
- Ability to translate customer needs into practical solutions and business outcomes, and discuss technical topics such as integrations, systems, and data flows at a high level.
- Hands-on experience with modern AI platforms and tools, with technical depth to evaluate and challenge solutions without writing production code.
Pay
$111,000 — $160,000 USD base salary
Tools
Box, AI
AI focus
Identify and activate AI-powered workflow use cases, translate customer goals into practical AI solutions, and use AI to improve decisions and impact.
Model-written summary · the original posting is authoritative