Box
Enterprise Customer Success Manager - West
$86K–$133K
San Francisco, CA or Redwood City, CA +2 · Manager · Full-time · Posted Oct 7, 2026
- Location
- San Francisco, CA or Redwood City, CA
Redwood City, CA, United States
San Francisco, CA, United States - Experience
- 2+ years in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role managing a book of business.
About the job
Own post-sales relationships with enterprise customers, guiding workflow transformation and AI adoption to deliver measurable business outcomes and long-term value.
What you'll do
- Manage an enterprise customer portfolio and drive adoption, measurable outcomes, and value realization.
- Map and redesign workflows, identify AI use cases, and lead change management and strategic adoption reviews.
- Partner with Sales, Product, Engineering, and Professional Services to deliver solutions, expand accounts, and relay customer insights.
What they ask for
- Experience working with enterprise customers and engaging senior stakeholders and executives.
- Ability to translate customer needs into practical solutions and business outcomes.
- Comfort with technical and business discussions, including integrations, systems, and data flows at a high level.
- Hands-on experience with modern AI platforms and tools, with sufficient technical depth to evaluate solutions without writing production code.
Pay
$86,500 — $133,000 USD base salary (San Francisco); $86,500 — $133,000 USD base salary (Redwood City)
AI focus
Identify and activate AI-powered workflow use cases, translate customer goals into practical AI solutions, and use AI to improve decisions, uncover use cases, and increase impact.
Model-written summary · the original posting is authoritative