Box
Product Support Specialist
$50K–$55K
Chicago, Illinois, United States · Full-time · Posted Sep 22, 2026
- Experience
- 1+ years in Product Support, Admin Experience Support, or a similar role is a plus.
- Education
- BA/BS degree or equivalent work experience.
About the job
Provides technical, customer-facing support for Box products, troubleshoots issues, and shares customer insights with Product and Engineering teams.
What you'll do
- Troubleshoot product issues and help customers improve their use of Box through multiple support channels.
- Build expertise in a Box product domain and develop technical and product knowledge.
- Collaborate with internal teams and relay customer insights to Product and Engineering.
What they ask for
- BA/BS degree or equivalent work experience.
- Technical aptitude and curiosity about how software works.
- Strong written and verbal communication, troubleshooting, and attention to detail.
- Ability to manage priorities, work independently, and collaborate in a fast-paced environment.
Nice to have
- 1+ years experience in Product Support, Admin Experience Support, or a similar role.
- Experience providing customers with exceptional enablement and correspondence.
Pay
$50,000 — $55,000 USD (base salary)
Model-written summary · the original posting is authoritative