Box
Senior Customer Success Manager
$134K–$160K
San Francisco, CA or Redwood City, CA +2 · Manager · Full-time · Posted Sep 29, 2026
- Location
- San Francisco, CA or Redwood City, CA
Redwood City, CA, United States
San Francisco, CA, United States - Experience
- 4+ years in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role managing a book of business.
About the job
Owns enterprise customer relationships and drives measurable business outcomes by redesigning workflows, activating AI use cases, and leading adoption and change management.
What you'll do
- Map and redesign customer workflows, translating goals into value hypotheses, success metrics, and practical AI solutions.
- Lead change management and strategic business reviews focused on adoption, outcomes, and ROI.
- Partner with Sales, Product, Engineering, and Professional Services to expand customer value and share customer insights.
What they ask for
- 4+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role managing a book of business.
- Experience with enterprise customers and senior stakeholders or executives.
- Ability to translate customer needs into practical solutions and business outcomes, and discuss integrations, systems, and data flows at a high level.
- Hands-on experience with modern AI platforms and tools, with technical depth to evaluate and challenge solutions without writing production code.
Pay
$133,500 — $160,000 USD base salary (San Francisco); $133,500 — $160,000 USD base salary (Redwood City)
AI focus
Identify and activate AI-powered workflow use cases, develop practical AI solutions, and use AI to improve decisions and customer impact.
Model-written summary · the original posting is authoritative