Box
Senior Incident Commander, Cloud Ops
$187K–$234K
Redwood City, CA, United States · Senior · Full-time · Posted Oct 2, 2026
- Experience
- 5+ years; equivalent high-scale internet/SaaS operations is stated as an alternative to SRE, production operations, or reliability engineering.
About the job
Leads high-severity production incidents and builds tools and processes that improve Box’s cloud operations, reliability, and incident response.
What you'll do
- Direct critical and blocker incidents from escalation through mitigation and recovery, coordinating cross-functional responders.
- Build and improve incident-response tooling and automation, including workflows that reduce operational overhead and time to mitigate.
- Lead change-risk reviews and projects that improve service resilience, manageability, and observability.
What they ask for
- 5+ years in SRE, production operations, reliability engineering, or equivalent high-scale internet/SaaS operations, with repeated experience leading or co-leading major production incidents.
- Demonstrated Incident Commander, Technical Duty Officer, or equivalent skills, including clear communication, delegation, and sound escalation judgment.
- Strong SRE fundamentals and proficiency in Python for automation and tooling.
- Solid Linux/Unix troubleshooting, distributed-systems and networking knowledge, and experience with cloud environments and container/orchestration concepts.
Nice to have
- Experience in a 24x7 NOC/GTOC or follow-the-sun operations center; GCP is preferred, with AWS/Azure also valued.
- Hands-on experience with Prometheus-compatible observability, distributed tracing, synthetic monitoring, PagerDuty or similar, or incident tooling.
Pay
$187,000 — $233,500 USD (base salary)
Tools
Python, Jira, PagerDuty, GCP, AWS, Azure, Kubernetes, Prometheus
AI focus
The company expects an AI-first growth mindset and using AI to support faster, smarter decisions; no specific AI development duties are stated.
Model-written summary · the original posting is authoritative