Box
Senior Technical Duty Officer, Cloud Ops
$187K–$234K
Redwood City, CA, United States · Senior · Full-time · Posted Aug 24, 2026
- Experience
- 5+ years; equivalent high-scale internet/SaaS operations accepted.
About the job
Leads high-severity production incidents and builds tools and processes to improve Box’s cloud operations, reliability, and service resilience.
What you'll do
- Direct critical and blocker incidents from escalation through mitigation and recovery, coordinating cross-functional response.
- Develop automation and incident-platform tooling to reduce response overhead and time to mitigation.
- Review planned changes and lead reliability improvements, including observability, service readiness, and incident learning follow-up.
What they ask for
- 5+ years in SRE, production operations, reliability engineering, or equivalent high-scale internet/SaaS operations, with repeated major-incident leadership.
- Demonstrated Incident Commander or Technical Duty Officer skills, including communication, delegation, and escalation judgment.
- Proficiency in Python for reusable automation and tooling; solid Linux/Unix troubleshooting and distributed-systems knowledge.
- SRE fundamentals, networking literacy, and experience with cloud environments and container/orchestration concepts.
Nice to have
- Experience in a 24x7 NOC/GTOC or similar operations center.
- Hands-on experience with observability tools, PagerDuty, incident tooling, or change management.
Pay
$187,000 — $233,500 USD base salary
Tools
Python, Linux/Unix, GCP, AWS, Azure, Kubernetes, PagerDuty, Jira
AI focus
Expected to use AI to support faster, smarter decisions; the role also involves incident operations and automation, but no specific AI engineering work is stated.
Model-written summary · the original posting is authoritative