Box
Strategy and Operations Manager, Consumption Products
$126K–$157K
Redwood City, California, United States +4 · Manager · Full-time · Posted Sep 8, 2026
- Location
- Redwood City, California, United States
Chicago, Illinois, United States
New York, NY, United States
Redwood City, CA, United States
San Francisco, CA, United States - Experience
- 4+ years in management consulting, program management, operations, or a cross-functional business role.
About the job
Owns the global customer-facing operations of Box’s consumption-based products, including AI Units, and expands consumption billing to new products.
What you'll do
- Monitor customer usage and overages, resolve account issues, and coordinate operational actions related to billing, controls, exceptions, and reporting.
- Advise Account Teams and go-to-market stakeholders on consumption billing, and translate business needs into analytics and reporting requests.
- Coordinate cross-functional work across product, billing, analytics, marketing, and customer teams; assess product and policy changes and develop operational guidance.
What they ask for
- 4+ years of experience in management consulting, program management, operations, or a cross-functional business role.
- Strong understanding of SaaS business models and familiarity with consumption- or usage-based pricing, including AI-driven products.
- Quantitative analysis experience, including performing moderate analyses and interpreting data prepared by others.
- Clear written and verbal communication and strong attention to detail.
Nice to have
- Experience at a consulting firm, SaaS company, or technology company.
Pay
$125,500 — $157,000 USD (base salary); $125,500 — $157,000 USD (base salary)
Tools
AI Units
AI focus
Supports monetization and operational expansion of AI-powered products through consumption-based pricing, including AI Units.
Model-written summary · the original posting is authoritative