Box
Strategy and Operations Manager, Consumption Products
$126K–$157K
New York City, New York, United States +4 · Manager · Full-time · Posted Sep 8, 2026
- Location
- New York City, New York, United States
Chicago, Illinois, United States
New York, NY, United States
Redwood City, CA, United States
San Francisco, CA, United States - Experience
- 4+ years in management consulting, program management, operations, or a cross-functional business role.
About the job
Owns Box’s global customer-facing consumption program, operating and expanding consumption-based billing for AI Units and other products.
What you'll do
- Monitor customer consumption and overages, coordinate account actions, and resolve operational issues.
- Support consumption billing inquiries, reporting, and customer guidance; translate business needs into analytics and product requests.
- Coordinate cross-functional work and lead expansion of consumption billing to new products.
What they ask for
- Strong understanding of SaaS business models and familiarity with consumption- or usage-based pricing, including AI-driven products.
- Demonstrated quantitative analysis experience, including conducting moderate analyses and interpreting data.
- Clear written and verbal communication skills, with ability to explain complex policies and commercial terms.
- Strong attention to detail when handling customer-specific terms, exceptions, alerts, and operational actions.
Nice to have
- Experience in a consulting firm, SaaS, or technology company.
Pay
$125,500—$157,000 USD base salary (New York City Pay Range)
AI focus
Operate and expand consumption-based monetization for AI Units and other products; the posting also describes AI-driven products.
Model-written summary · the original posting is authoritative