Box
Strategy and Operations Manager, Consumption Products
$113K–$142K
Chicago, Illinois, United States +3 · Manager · Full-time · Posted Sep 8, 2026
- Location
- Chicago, Illinois, United States
New York, NY, United States
Redwood City, CA, United States
San Francisco, CA, United States - Experience
- 4+ years in management consulting, program management, operations, or a cross-functional business role.
About the job
Owns the global day-to-day operations and expansion of Box’s consumption-based billing program for AI and Platform products.
What you'll do
- Monitor customer consumption and overages, coordinate account actions, and resolve operational issues.
- Advise customer-facing teams on consumption billing; support reporting, billing, usage analysis, and operational guidance.
- Coordinate cross-functional work and lead expansion of consumption billing to new products.
What they ask for
- Strong understanding of SaaS business models and familiarity with consumption- or usage-based pricing, including AI-driven products.
- Quantitative analysis experience, including conducting moderate analyses and interpreting data prepared by others.
- Clear written and verbal communication, with the ability to explain complex policies and commercial terms.
- Strong attention to detail when handling customer-specific terms, exceptions, alerts, and operational actions.
Nice to have
- Experience in a consulting firm, SaaS, or technology company.
Pay
$113,000 — $141,500 USD base salary (Chicago Pay Range)
AI focus
Operate and help expand consumption-based monetization for AI-powered products, including AI Units.
Model-written summary · the original posting is authoritative