Braintrust
Platform Support Engineer
San Francisco +2 · Hybrid · Full-time · Posted Sep 9, 2026
- Location
- San Francisco
New York City
Seattle
About the job
Supports customer-run hybrid and self-hosted Braintrust deployments by resolving infrastructure, performance, and reliability issues and improving fixes, tooling, and documentation.
What you'll do
- Support deployments across AWS, Azure, and GCP; debug infrastructure, networking, permissions, and performance issues.
- Lead customer-impacting incident response, submit code and infrastructure fixes, and build diagnostics and self-service tools.
- Maintain runbooks and deployment documentation, share recurring issues with Engineering and Product, and participate in on-call.
What they ask for
- Experience in a customer-facing technical role or backend/infra engineering experience with an appetite for customer work.
- Strong Kubernetes fundamentals and hands-on Terraform experience.
- Depth in at least one major cloud; AWS is strongly preferred.
- Comfort with Python, TypeScript, or Go in a backend codebase; fluency with observability tooling and clear communication under pressure.
Nice to have
- Experience supporting self-hosted or on-prem enterprise software, particularly in regulated environments; multi-cloud experience, especially Azure or GCP alongside AWS.
- Database/data-infrastructure experience, observability, ML infrastructure or developer platforms, LLM APIs, or building support/diagnostic tooling.
Tools
Kubernetes, Terraform, AWS, Azure, GCP, Python, TypeScript, Go
AI focus
Supports an agent observability platform used to trace agents and run evaluations; familiarity with LLM APIs and production agent development and evaluation is a bonus.
Model-written summary · the original posting is authoritative