Customer Success Platform Administrator

What you'll do

• Configure and maintain Gainsight workflows, customer success tools, data, integrations, and dashboards; support data quality and security.
• Build and release platform enhancements, including health models, automations, and AI capabilities; provide ongoing support and documentation.
• Partner with CX, Operations, Salesforce administrators, Data, IT, Security, and GRC to deliver requirements and maintain the platform.

What they ask for

• 3+ years in Customer Experience or Customer Success Operations, Systems Administration, or Revenue Operations, including 2+ years of hands-on Gainsight administration.
• Hands-on expertise with Gainsight Rules Engine, Data Designer, C360/R360, Scorecards and health scoring, CTAs, Playbooks, Success Plans, Journey Orchestrator, reporting, and dashboards.
• Understanding of Salesforce data models and Gainsight–Salesforce integration, including troubleshooting data syncs and load failures.
• Strong analytical, communication, documentation, data-quality, and governance skills; ability to manage multiple initiatives.

Nice to have

• Gainsight NXT Administrator certification (Level 2 or 3); Salesforce Administrator certification.
• Experience with Snowflake and SQL, integration tooling, REST APIs/JSON, Gainsight AI, or Staircase AI integrations.

Pay

$83,000 and $130,000/year (base salary); $92,000 and $144,000/year (total pay, OTE including bonus or commission)

Tools

Gainsight, Salesforce, Snowflake, SQL, REST APIs/JSON, Claude, Gainsight MCP, StaircaseAI

AI focus

Configure and tune Gainsight AI features, including Copilot prompts, Key Definitions, and Skills guiding Claude’s use of the Gainsight MCP; support AI capabilities and related security reviews.