Customer Success Platform Administrator

What you'll do

• Configure and maintain Gainsight data, user access, customer views, health scoring, workflows, and engagement programs.
• Build dashboards and reports; manage data integrations and quality; troubleshoot platform issues and support releases.
• Configure Gainsight AI features and partner with CX, IT, Security, Salesforce, and Data teams on platform improvements and governance.

What they ask for

• 3+ years in Customer Experience or Customer Success Operations, Systems Administration, or Revenue Operations, including 2+ years of hands-on Gainsight administration.
• Hands-on expertise across Rules Engine, Data Designer, C360/R360, Scorecards and health scoring, CTAs, Playbooks, Success Plans, Journey Orchestrator, and Gainsight reporting and dashboards.
• Understanding of Salesforce data models and Gainsight–Salesforce integration, including troubleshooting data syncs and load failures.
• Strong system configuration, documentation, data-quality, communication, and prioritization skills; strong written and verbal English.

Nice to have

• Gainsight NXT Administrator certification (Level 2 or 3); Salesforce Administrator certification.
• Experience with Staircase AI, Snowflake, SQL, integration tooling, REST APIs/JSON, or Gainsight AI capabilities.

Pay

CA$86,000 - CA$134,000/year base salary; CA$95,000 - CA$149,000/year total pay (OTE, including performance-based or variable compensation)

Tools

Gainsight, Salesforce, Snowflake, SQL, REST APIs/JSON, Claude, Gainsight MCP, StaircaseAI

AI focus

Configure and tune Gainsight AI features, including Copilot prompts, Key Definitions, and Skills guiding Claude’s use of the Gainsight MCP; support AI capabilities and connectors while coordinating security reviews.