Customer Success Platform Administrator

What you'll do

• Configure and maintain Gainsight workflows, customer layouts, health models, playbooks, dashboards, data integrations, and AI features.
• Manage platform administration, data quality, access controls, troubleshooting, documentation, releases, and user support.
• Partner with CX, Operations, Salesforce administrators, Data teams, and security stakeholders to deliver and test platform improvements.

What they ask for

• 3+ years in Customer Experience or Customer Success Operations, Systems Administration, or Revenue Operations, including 2+ years of hands-on Gainsight administration.
• Hands-on expertise across Gainsight Rules Engine, Data Designer, C360/R360, Scorecards and health scoring, CTAs, Playbooks, Success Plans, Journey Orchestrator, reporting, and dashboards.
• Understanding of Salesforce data models and Gainsight–Salesforce integration, including troubleshooting data syncs and load failures.
• Strong written and verbal English; ability to translate requirements into scalable, documented configuration and manage multiple initiatives.

Nice to have

• Gainsight NXT Administrator certification (Level 2 or 3); Salesforce Administrator certification; or experience managing another Customer Success Platform.
• Experience with Staircase AI, Snowflake, SQL, integration tooling, REST APIs/JSON, Gainsight AI, or multiple business segments and partner models.

Pay

USD $75,000 and $117,000/year (base salary); USD $83,000 and $130,000/year (On Target Earnings (OTE), including bonus or commission)

Tools

Gainsight, Salesforce, Snowflake, SQL, REST APIs/JSON, StaircaseAI, Claude, Gainsight MCP

AI focus

Configure and tune Gainsight AI features, including Copilot prompts, Key Definitions, and Skills guiding Claude’s use of the Gainsight MCP; support security reviews for AI capabilities. The posting also describes AI-assisted recruiting tools.