Customer Success Platform Administrator

What you'll do

• Maintain Gainsight configuration, data integrity, access, documentation, and platform support for 200+ users.
• Build and manage CX workflows, dashboards, data integrations, and AI capabilities; troubleshoot automation and data issues.
• Partner with CX, Salesforce, Data, IT, Security, and Operations teams to deliver platform enhancements and releases.

What they ask for

• 3+ years in Customer Experience or Customer Success Operations, Systems Administration, or Revenue Operations, including 2+ years of hands-on Gainsight administration.
• Hands-on expertise with Rules Engine, Data Designer, C360/R360, Scorecards and health scoring, CTAs, Playbooks, Success Plans, Journey Orchestrator, and Gainsight reporting and dashboards.
• Understanding of Salesforce data models and Gainsight-Salesforce integration, including troubleshooting syncs and load failures.
• Strong English communication; ability to translate requirements into documented configuration and manage multiple initiatives.

Nice to have

• Gainsight NXT Administrator certification (Level 2 or 3).
• Experience with Snowflake and SQL, integration tooling, REST APIs/JSON, Gainsight AI, or Staircase AI integrations.

Pay

USD $83,000 and $130,000/year (base salary); USD $92,000 and $144,000/year (total pay, including bonus or commission)

Tools

Gainsight, Rules Engine, Data Designer, Salesforce, Snowflake, SQL, REST APIs/JSON, Claude

AI focus

Configure and tune Gainsight AI features, including Copilot prompts, Key Definitions, and Skills that guide Claude’s use of the Gainsight MCP; support AI capabilities and connectors.