Braze
Director, Customer Success, Enterprise
$163K–$284K
Austin +1 · Director · Full-time · Posted Sep 10, 2026
- Location
- Austin
San Francisco - Experience
- 5+ years of relevant experience; 3+ years managing people managers.
About the job
Leads multiple Enterprise Customer Success teams, owning their customer portfolio, team performance, customer outcomes, and contribution to the department’s strategy.
What you'll do
- Lead and develop multiple Customer Success teams, including hiring, performance management, and staff growth.
- Own customer relationships and escalations while driving adoption, renewals, expansion, advocacy, and KPI achievement.
- Shape Customer Success strategy and operations, collaborating with Sales, Services, Product, and other internal stakeholders.
What they ask for
- 5+ years of relevant experience in Customer Success, Consultancy, Account Management, Mobile Marketing, or a related area.
- 3+ years managing people managers.
- Significant project management experience and/or formal certifications.
- Strong technical domain knowledge in two or more listed areas: Mobile Development, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML etc).
Pay
$163,000 and $256,000/year (base pay range); $198,000 and $284,000/year (expected On Target Earnings (OTE), including bonus or commission)
Tools
Mobile Development, APIs, Marketing Automation, Direct Marketing, Analytics, Programming, HTML, Braze
AI focus
The role advocates customer use cases to product development. The posting describes BrazeAI’s customer engagement capabilities and AI-assisted recruitment screening, but does not specify that this job performs AI work.
Model-written summary · the original posting is authoritative