Braze
Director, Customer Success, Enterprise
$172K–$300K
Chicago +1 · Director · Full-time · Posted Sep 10, 2026
- Location
- Chicago
San Francisco - Experience
- 5+ years relevant experience; 3+ years managing people managers.
About the job
Leads multiple Enterprise Customer Success teams, owning their customer portfolios, team performance, customer outcomes, and contribution to departmental strategy.
What you'll do
- Lead and develop multiple Customer Success teams, including hiring, performance management, and staff growth.
- Oversee customer relationships, escalations, adoption, renewals, expansion, advocacy, and team KPIs.
- Shape department strategy and improve processes while aligning with Sales, Services, Product, and other internal stakeholders.
What they ask for
- 5+ years relevant experience in Customer Success, Consultancy, Account Management, Mobile Marketing, or a related area.
- 3+ years experience managing people managers.
- Significant project management experience and/or formal certifications (PMP, PMgP, Agile, Prince2 etc.).
- Strong technical domain knowledge of two or more of: Mobile Development, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML etc).
Pay
$172,000 and $271,000/year (base salary); $209,000 and $300,000/year (total pay, OTE including bonus or commission)
Tools
PMP, PMgP, Agile, Prince2, Mobile Development, APIs, Marketing Automation, HTML
AI focus
The role does not involve AI work; the posting describes Braze’s AI-enabled customer engagement products and AI-assisted recruitment separately.
Model-written summary · the original posting is authoritative