Braze
Director, Customer Success, Enterprise
$181K–$315K
New York City +1 · Director · Full-time · Posted Sep 10, 2026
- Location
- New York City
San Francisco - Experience
- 5+ years relevant experience; 3+ years managing people managers.
About the job
Leads multiple Enterprise Customer Success teams, owning customer relationships, business outcomes, team performance, and the direction of the Customer Success department.
What you'll do
- Guide the Customer Success department’s senior leadership team and shape departmental strategy and processes.
- Hire, manage, and develop multiple teams and managers while maintaining efficient, high-quality customer support.
- Drive platform adoption, renewals, expansion, and advocacy; manage customer relationships, escalations, and executive partnerships.
What they ask for
- 5+ years of relevant experience in Customer Success, Consultancy, Account Management, Mobile Marketing, or a related area.
- 3+ years of experience managing people managers.
- Significant project management experience and/or formal certifications.
- Strong technical domain knowledge in two or more of: Mobile Development, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML etc).
Pay
$181,000 and $285,000/year (base salary); $220,000 and $315,000/year (total pay, OTE including bonus or commission)
Tools
Mobile Development, APIs, Marketing Automation, Direct Marketing, Analytics, Programming (HTML etc), PMP, Agile
AI focus
The role advocates customer use cases to product development. The posting also describes BrazeAI’s customer-engagement products and AI-assisted recruitment screening, but does not state that the role itself performs AI work.
Model-written summary · the original posting is authoritative