Braze
Lead Solutions Engineer, POC Operations
$94K–$177K
San Francisco +1 · Full-time · Posted Sep 28, 2026
- Location
- San Francisco
Chicago - Experience
- 5+ years; no alternatives stated.
About the job
Owns the design and operations of Braze’s customer POC program, establishing its processes, resourcing, governance, and metrics rather than managing individual customer engagements.
What you'll do
- Define POC methodology, playbooks, operating cadence, and risk and escalation processes.
- Plan technical-team capacity and coordinate demand forecasting with Sales and Solutions Consulting.
- Track program metrics and use data to improve POC delivery, win rates, and cycle time.
What they ask for
- 5+ years in technical program management, solutions consulting operations, or a related role within B2B SaaS.
- Experience designing, scaling, or operating a technical program across many simultaneous engagements.
- Strong program management fundamentals, including scoping, milestone tracking, resource planning, and risk management.
- Comfort with APIs, SDKs, and data integrations sufficient to scope and sequence technical work.
Nice to have
- PMP, CSM, or equivalent program/project management certification.
Pay
$94,000 and $147,000/year (base salary); $113,000 and $177,000/year (OTE, including bonus or commission; total pay). Amounts are stated as ranges in the posting.
Tools
APIs, SDKs
AI focus
No AI work is stated for the role. Braze describes AI-assisted tools in its recruitment process, and AI features in its customer engagement platform, but neither is presented as a job responsibility.
Model-written summary · the original posting is authoritative