Senior CSM, Financial Services

What you'll do

• Advise customers, create shared success plans, and guide adoption and marketing program strategy.
• Partner with Account Executives to drive renewals, retention, and net retention; coordinate customer support and escalate issues as needed.
• Mentor colleagues and temporarily support at-risk or high-opportunity accounts.

What they ask for

• 6 years+ managing complex international enterprise accounts at a SaaS company, across multiple senior client stakeholders, with ACV of $500K or more.
• Proven success renewing and growing customers as a Success Manager.
• Strong technical domain knowledge in two or more of: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML etc).
• Significant project management experience and/or formal certifications (PMP, Agile, etc).

Nice to have

• West Coast location.

Pay

$79,200 and $112,000/year (base salary); $99,000 and $140,000/year (total pay, OTE including bonus or commission)

Tools

SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, HTML

AI focus

The role involves AI-assisted analysis of applications for screening and prioritization, as well as administrative recruitment support such as scheduling, recording interviews, and summarizing notes. Braze's customer engagement platform also offers AI agents, models, and features, including AI-powered decisioning and optimization.