Braze
Senior CSM, Financial Services
$88K–$156K
San Francisco +1 · Senior · Full-time · Posted Oct 21, 2026
- Location
- San Francisco
Austin - Experience
- 6 years+
About the job
Own strategic customer success for large enterprise accounts, driving product adoption, renewals, retention, and customer value while mentoring colleagues and supporting at-risk accounts.
What you'll do
- Advise customers, build shared success plans, drive feature adoption, and recommend marketing program best practices.
- Partner with Account Executives and internal teams to support renewals, retention, customer advocacy, and escalations.
- Mentor colleagues and temporarily assist with at-risk or high-opportunity accounts.
What they ask for
- 6 years+ experience managing complex international enterprise accounts (Fortune 100, FTSE, DAX, etc. - ACV of $500K or more) across multiple senior client stakeholders at a SaaS company.
- Proven track record as a Success Manager, renewing and growing customers.
- Strong technical domain knowledge of two or more of: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML etc).
- Significant project management experience and/or formal certifications (PMP, Agile, etc).
Nice to have
- West Coast location.
Pay
$88,000 and $124,800/year (base salary); $110,000 and $156,000/year (total pay, OTE)
Tools
SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, Programming (HTML etc), BrazeAI™
AI focus
The role description discusses BrazeAI™ as a platform capability, but does not specify AI work for this customer success role. Braze also uses AI-assisted tools in recruiting to analyze application materials and support scheduling, recording, and interview-note summarization.
Model-written summary · the original posting is authoritative