Braze
Senior CSM, Financial Services
$88K–$156K
New York City +1 · Senior · Full-time · Posted Oct 21, 2026
- Location
- New York City
Austin - Experience
- 6 years+ managing complex international enterprise accounts; experience as a Success Manager renewing and growing customers is also requested, with no duration stated.
About the job
Own strategic enterprise customer relationships, drive adoption, renewals, and growth, and mentor colleagues supporting high-risk or high-opportunity accounts.
What you'll do
- Advise enterprise customers, develop shared success plans, and guide adoption and marketing program outcomes.
- Partner with Account Executives to support renewals, retention, and net retention; coordinate customer support and escalate issues as needed.
- Mentor colleagues and temporarily assist with at-risk or high-opportunity accounts.
What they ask for
- 6 years+ managing complex international enterprise accounts (ACV of $500K or more) at a SaaS company, across multiple senior client stakeholders.
- Proven customer success experience and track record renewing and growing customers.
- Strong technical domain knowledge in two or more of: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML etc).
- Significant project management experience and/or formal certifications (PMP, Agile, etc).
Nice to have
- West Coast location.
Pay
USD 88,000–124,800/year base salary; USD 110,000–156,000/year On Target Earnings (OTE)
Tools
SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, HTML, Agile
AI focus
The role itself does not involve AI work. Braze states that its recruitment process uses AI-assisted tools to analyze application materials and support administrative tasks such as interview scheduling, recording, and note summarization.
Model-written summary · the original posting is authoritative