Braze
Senior CSM, Financial Services
$83K–$149K
Chicago +1 · Senior · Full-time · Posted Oct 21, 2026
- Location
- Chicago
Austin - Experience
- 6 years+ managing complex international enterprise accounts at a SaaS company; no alternative stated.
About the job
Own enterprise customer relationships, drive renewals and product adoption, and provide strategic guidance and mentorship to customers and colleagues.
What you'll do
- Manage customer relationships and partner with Account Executives to support renewals, retention, and growth.
- Develop success plans, guide feature adoption, and advise customers on marketing use cases and best practices.
- Mentor colleagues and temporarily support at-risk or high-opportunity accounts; coordinate escalations and customer support.
What they ask for
- 6 years+ managing complex international enterprise accounts at a SaaS company, across multiple senior client stakeholders; accounts of $500K or more ACV.
- Proven track record as a Success Manager renewing and growing customers.
- Strong technical domain knowledge in two or more of: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML etc).
- Significant project management experience and/or formal certifications (PMP, Agile, etc).
Nice to have
- West Coast location.
Pay
$83,200 and $119,200/year (base salary); $104,000 and $149,000/year (total pay, OTE including bonus or commission)
Tools
SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, Programming (HTML etc)
AI focus
Braze’s customer engagement platform includes BrazeAI, enabling marketers to use AI agents, models, and features for personalized customer engagement. The role description does not specify direct AI responsibilities.
Model-written summary · the original posting is authoritative