Braze
Senior CSM, Media and Entertainment
$88K–$156K
New York City +1 · Senior · Full-time · Posted Oct 22, 2026
- Location
- New York City
Austin - Experience
- 6 years+ managing complex international enterprise accounts; project management experience is also requested, with no duration stated.
About the job
Own enterprise customer relationships and guide brands in realizing value from Braze, while supporting colleagues with at-risk and high-opportunity accounts.
What you'll do
- Manage customer success plans, adoption, renewals, retention, and growth in partnership with Account Executives.
- Advise customers on strategy and best practices, coordinate support across Braze teams, and act as an escalation point.
- Mentor colleagues and temporarily assist with at-risk or high-opportunity accounts.
What they ask for
- 6 years+ managing complex international enterprise accounts at a SaaS company, with ACV of $500K or more and multiple senior client stakeholders.
- Proven track record as a Success Manager renewing and growing customers.
- Strong technical domain knowledge in two or more of: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML etc).
- Significant project management experience and/or formal certifications (PMP, Agile, etc).
Nice to have
- West Coast location.
Pay
USD $88,000 and $124,800/year base salary; USD $110,000 and $156,000/year OTE (including bonus or commission)
Tools
SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, Programming (HTML etc)
AI focus
BrazeAI enables marketers to use AI agents, models, and features for customer engagement, including AI-powered decisioning and optimization. The role also uses AI-assisted tools in recruiting, not in its stated customer-success duties.
Model-written summary · the original posting is authoritative