Braze
Senior CSM, Media and Entertainment
$88K–$156K
San Francisco +1 · Senior · Full-time · Posted Oct 22, 2026
- Location
- San Francisco
Austin - Experience
- 6 years+ managing complex international enterprise accounts; no stated alternative.
About the job
Own strategic customer success for major enterprise accounts, driving adoption, renewals, retention, advocacy, and customer outcomes while mentoring colleagues and supporting at-risk accounts.
What you'll do
- Advise customers, build shared success plans, and guide product adoption and marketing programs.
- Partner with Account Executives to drive renewals and retention; coordinate internal teams and escalate customer issues.
- Mentor colleagues and temporarily support at-risk or high-opportunity accounts, including direct customer engagement.
What they ask for
- 6 years+ managing complex international enterprise accounts with ACV of $500K or more, across multiple senior client stakeholders at a SaaS company.
- Proven customer success track record, including renewing and growing customers.
- Strong technical domain knowledge in two or more of: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML etc).
- Significant project management experience and/or formal certifications (PMP, Agile, etc).
Nice to have
- West Coast location.
Pay
USD $88,000 and $124,800/year (base salary); USD $110,000 and $156,000/year (OTE, including bonus or commission)
Tools
SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, Programming (HTML etc), PMP
AI focus
BrazeAI allows marketers to activate AI agents, models, and features across its customer engagement platform. The role also uses AI-assisted tools in recruitment screening and administration; no customer-facing AI duties are specified.
Model-written summary · the original posting is authoritative