Braze
Senior CSM, Media and Entertainment
$83K–$149K
Chicago +1 · Senior · Full-time · Posted Oct 22, 2026
- Location
- Chicago
Austin - Experience
- 6 years+ managing complex international enterprise accounts at a SaaS company; ACV of $500K or more.
About the job
Own strategic customer relationships for large enterprise accounts, driving adoption, renewals, retention, and customer outcomes while mentoring colleagues and supporting at-risk accounts.
What you'll do
- Partner with Account Executives and customers on renewals, retention, success plans, feature adoption, and strategic guidance.
- Coordinate customer support and escalations across Braze teams; advocate for customer feedback and product improvements.
- Mentor colleagues and temporarily assist with at-risk or high-opportunity accounts; travel to customer sites, potentially internationally.
What they ask for
- 6 years+ managing complex international enterprise accounts at a SaaS company, with ACV of $500K or more and multiple senior client stakeholders.
- Proven track record as a Success Manager renewing and growing customers.
- Strong technical domain knowledge in two or more of: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML etc).
- Significant project management experience and/or formal certifications (PMP, Agile, etc).
Nice to have
- West Coast location.
Pay
$83,200 and $119,200/year (base salary); $104,000 and $149,000/year (total pay, OTE including bonus or commission).
Tools
SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, Programming (HTML etc)
AI focus
No AI work is specified for this customer success role. The posting describes AI-assisted tools used in Braze's recruitment process.
Model-written summary · the original posting is authoritative