Braze
Senior CSM, Media and Entertainment
$79K–$140K
Austin · Senior · Full-time · Posted Oct 22, 2026
- Experience
- 6 years+ managing complex international enterprise accounts; project management experience and/or formal certifications are also requested.
About the job
Own strategic customer relationships for enterprise accounts, driving adoption, value, renewals, and growth while mentoring colleagues and supporting at-risk or high-opportunity accounts.
What you'll do
- Partner with Account Executives and customers to drive commercial alignment, renewals, retention, adoption, and customer value.
- Advise customers on success plans, use cases, and marketing best practices; coordinate support and escalate issues as needed.
- Mentor colleagues and temporarily help rescue at-risk accounts or develop high-opportunity accounts.
What they ask for
- 6 years+ managing complex international enterprise accounts (ACV of $500K or more) across multiple senior client stakeholders at a SaaS company.
- Proven track record as a Success Manager renewing and growing customers.
- Strong technical domain knowledge in two or more of: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML etc).
- Significant project management experience and/or formal certifications (PMP, Agile, etc).
Nice to have
- West Coast location.
Pay
USD $79,200 and $112,000/year (base salary); USD $99,000 and $140,000/year (total pay, OTE including bonus or commission)
Tools
SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, Programming (HTML etc), BrazeAI™
AI focus
No AI duties are specified for the customer success role. The posting states that AI-assisted tools are used in recruitment to analyze application materials and support scheduling, recording, and interview-note summarization.
Model-written summary · the original posting is authoritative