Braze
Senior Customer Success Manager
$88K–$156K
New York City +1 · Manager · Full-time · Posted Aug 24, 2026
- Location
- New York City
Austin - Experience
- 3-6 years relevant experience in a related area, for example, Onboarding, Customer Success, Implementations, or Project Management.
About the job
Manage enterprise customer relationships and help established brands realize value from Braze through adoption, strategic guidance, retention, and advocacy.
What you'll do
- Partner with Account Executives to support renewals, retention, and net retention targets; serve as customers’ trusted advisor and primary contact.
- Develop shared Success Plans, guide feature adoption, review product usage and account health, and provide customer education and support.
- Coordinate with Braze teams, advocate for customer feedback, manage escalations, and mentor junior colleagues.
What they ask for
- Proven track record managing complex, high-value accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities.
- Strong technical domain knowledge in two or more of: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML, etc).
- Excellent written and verbal communication, follow-up, and time management skills.
- 3-6 years relevant experience in a related area, such as Onboarding, Customer Success, Implementations, or Project Management.
Nice to have
- Significant project management experience and/or formal certifications (PMP, Agile, etc).
Pay
$88,000 and $124,800/year (base salary); $110,000 and $156,000/year (OTE, including bonus or commission)
Tools
SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, Programming (HTML, etc)
AI focus
The role does not involve AI work for customers. Braze describes its platform as including BrazeAI, and separately states that AI-assisted tools are used in recruitment screening and administration.
Model-written summary · the original posting is authoritative