Braze
Senior Customer Success Manager
$88K–$156K
San Francisco +1 · Manager · Full-time · Posted Aug 24, 2026
- Location
- San Francisco
Austin - Experience
- 3-6 years relevant experience in a related area, such as Onboarding, Customer Success, Implementations, or Project Management.
About the job
Manage relationships with enterprise customers, helping them realize value from Braze through strategic guidance, product adoption, renewals, and coordinated support.
What you'll do
- Partner with Account Executives to support renewals, retention, and net retention targets; advise customers and build shared Success Plans to drive product adoption.
- Analyze product usage and account health, maintain customer engagement, and advocate for customer feedback and opportunities to expand product use.
- Coordinate support across Braze teams, manage escalations, transition customers from onboarding, and mentor junior colleagues.
What they ask for
- Proven track record managing complex, high-value accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities.
- Strong technical domain knowledge in two or more of: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML, etc).
- Excellent written and verbal communication, follow-up, and time management skills.
Nice to have
- Significant project management experience and/or formal certifications (PMP, Agile, etc).
Pay
USD $88,000 and $124,800/year (base salary); USD $110,000 and $156,000/year (OTE, including bonus or commission)
Tools
SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, Programming (HTML, etc)
AI focus
The role involves no stated AI work. Braze describes its platform as including BrazeAI, and separately states that AI-assisted tools are used in recruitment.
Model-written summary · the original posting is authoritative