Braze
Senior Customer Success Manager
$79K–$140K
Austin · Manager · Full-time · Posted Aug 24, 2026
- Experience
- 3-6 years relevant experience in a related area, for example, Onboarding, Customer Success, Implementations, or Project Management.
About the job
Helps enterprise customers realize value from Braze through strategic guidance, product adoption, account management, and renewal and retention support.
What you'll do
- Partner with Account Executives to support renewals, retention, and net retention targets; advise customers and develop shared Success Plans.
- Analyze product usage, drive feature adoption and customer advocacy, and coordinate support across Braze teams.
- Manage customer communications and escalations, transition clients from onboarding, and mentor junior colleagues.
What they ask for
- Proven experience managing complex, high-value accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities.
- Strong technical domain knowledge in two or more of: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML, etc).
- Excellent written and verbal communication, follow-up, and time management skills.
Nice to have
- Significant project management experience and/or formal certifications (PMP, Agile, etc).
Pay
$79,200 and $112,000/year (base salary); $99,000 and $140,000/year (total pay, OTE including bonus or commission)
Tools
SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, Programming (HTML, etc)
AI focus
Uses AI-assisted tools in recruitment to analyze application materials, support scheduling and interview recording, and summarize interview notes; hiring teams make the decisions.
Model-written summary · the original posting is authoritative