Braze
Senior Customer Success Manager
$83K–$149K
Chicago +1 · Manager · Full-time · Posted Aug 24, 2026
- Location
- Chicago
Austin - Experience
- 3-6 years relevant experience in a related area, for example, Onboarding, Customer Success, Implementations, or Project Management.
About the job
Manages enterprise customer relationships to drive product adoption, customer outcomes, retention, and growth with Braze.
What you'll do
- Advise customers, develop shared success plans, and drive product adoption, renewals, and retention.
- Monitor product usage and account health; coordinate support, training, escalations, and customer feedback across Braze teams.
- Build customer advocacy and value, support upsell opportunities, and mentor junior colleagues.
What they ask for
- Strong technical domain knowledge in at least two listed areas: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, or Programming (HTML, etc).
- Proven experience managing complex, high-value accounts or projects with sophisticated clients and multiple stakeholders.
- Excellent written and verbal communication, follow-up, and time-management skills.
Nice to have
- Significant project management experience and/or formal certifications (PMP, Agile, etc).
Pay
$83,200 and $119,200/year (base salary); $104,000 and $149,000/year (total pay, OTE including bonus or commission)
Tools
SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, HTML
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