Broadcom
MSD Support Manager
$111K–$177K
USA-TX Plano Legacy Drive Suite 700 +4 · Manager · Full-time · Posted Oct 13, 2026
- Location
- USA-TX Plano Legacy Drive Suite 700
USA-NC-Durham-Swabia Court-Suite 400
USA-NJ Princeton Alexander Park Drive
USA-NY Melville
USA-IL-Lisle SO - Experience
- 20+ years of management and staff experience in a related area; team-leadership experience may be stated as “X to Y years” or “Proven experience,” with no specific range provided.
- Education
- Bachelor's Degree or global equivalent in Computer Science or a related technical discipline (preferred).
- Visa sponsorship
- Candidate must have the legal right to work in the US.
About the job
Leads mainframe software technical support teams, resolving complex customer issues and improving support delivery, product adoption, and customer outcomes.
What you'll do
- Lead, coach, and manage support engineers, including performance, case quality, and operational metrics.
- Coordinate resolution and communication for critical customer incidents; partner with R&D and other teams on customer issues and product improvements.
- Drive support-process improvement, knowledge management, customer insights, and support strategy; use approved AI products to accelerate these efforts.
What they ask for
- 20+ years of management and staff experience in a related area, such as mainframe infrastructure software support or operations.
- Experience leading mainframe technical support or operations teams (the posting also allows “Proven experience”; its stated “X to Y years” is unspecified).
- Domain and product expertise aligned to the specific team.
- Strong written and verbal communication skills, teamwork, collaboration, reliability, and proven leadership competencies.
Nice to have
- Technical and professional certifications applicable to support management.
Pay
USD 110,800.00 To USD 177,300.00 (base salary)
AI focus
Use approved AI products to improve and accelerate support processes and tools.
Model-written summary · the original posting is authoritative