Broadcom
Program Manager – Proactive Customer Engagement
$90K–$144K
USA-NJ Princeton Alexander Park Drive +3 · Manager · Full-time · Posted Sep 1, 2026
- Location
- USA-NJ Princeton Alexander Park Drive
USA-NC-Durham-Swabia Court-Suite 400
USA-TX Plano Legacy Drive Suite 700
USA-IL Lisle Warrenville Road - Experience
- 8+ years in program management, technical support, customer success, or a related role.
- Education
- Bachelor's degree.
About the job
Leads programs that help Technical Support engage customers proactively, improve product adoption and customer outcomes, and reduce avoidable support interactions.
What you'll do
- Develop and execute scalable customer engagement programs, including targeted outreach, education, and customer health initiatives.
- Analyze support trends, case data, operational metrics, and customer feedback to identify opportunities and improve programs.
- Set program goals and success measures, coordinate cross-functional execution, and report results and recommendations to leadership.
What they ask for
- Bachelor's degree.
- Experience designing and managing cross-functional initiatives with measurable business outcomes.
- Strong understanding of enterprise Technical Support operations and customer engagement strategies.
- Ability to analyze data, influence stakeholders, and manage multiple initiatives.
Nice to have
- Previous Support Management experience or experience in an enterprise software environment.
- Familiarity with customer health metrics, support analytics, customer enablement programs, or business intelligence and reporting tools.
Pay
USD 90,000.00 To USD 144,000.00 (base salary)
Model-written summary · the original posting is authoritative