Broadcom
Support Engineer - Mainframe
$59K–$75K
USA-IL Lisle Warrenville Road · Full-time · Posted Aug 13, 2026
- Experience
- 0–2+ years
- Education
- Bachelor’s Degree or global equivalent in Computer Science or related discipline.
About the job
Provides technical support for Broadcom’s Endevor/Zowe mainframe products, troubleshooting complex customer issues and helping customers achieve business outcomes.
What you'll do
- Troubleshoot complex customer problems, analyze logs, reproduce issues in test environments, and advise on solutions.
- Create and maintain knowledge content, share product guidance, and support customer self-service and collaboration.
- Mentor team members and work with support and engineering teams to prioritize issues and improve product quality.
What they ask for
- Bachelor’s Degree or global equivalent in Computer Science or a related discipline.
- Proven customer service skills.
- Strong written, verbal, and social media communication skills.
- Technical and team leadership skills.
Nice to have
- 100-level (or equivalent) knowledge of a Broadcom product certification.
- Product-line-relevant or third-party certifications (e.g., Oracle, MCSE, DB2, Unix, SMP/E, CNE).
Pay
USD 59,000.00 to USD 74,700.00 annual base salary
Tools
Endevor, Zowe, telemetry, Oracle, MCSE, DB2, Unix, SMP/E
Model-written summary · the original posting is authoritative