Brown University Health
Call Center Contact Associate
117 Ellenfield Street · Full-time · Posted Sep 18, 2026
- Education
- High school diploma or GED.
About the job
Schedules patient appointments, manages calls, creates patient accounts, and provides customer service while maintaining accurate interaction records and patient confidentiality.
What you'll do
- Register patients and schedule appointments according to established guidelines.
- Manage inbound and outbound calls, resolve or escalate issues, and connect patients with medical staff.
- Record customer interactions in the EMR and operate computer and IT equipment properly.
What they ask for
- High school diploma or GED.
- Proficiency in relevant computer applications.
- Knowledge of customer service practices and principles.
- Strong data entry and typing skills; ability to communicate clearly and handle stressful situations appropriately.
Nice to have
- Bilingual.
Pay
$18.00-$25.82 (currency not stated; pay type not stated)
Tools
EMR
Model-written summary · the original posting is authoritative