Brown University Health
Call Center Contact Associate
117 Ellenfield Street · Full-time · Posted Sep 18, 2026
- Education
- High school diploma or GED.
About the job
Schedules and registers patients, handles appointment calls and referrals, and provides customer service while maintaining patient records and confidentiality.
What you'll do
- Register patients and schedule appointments according to established templates and provider guidelines.
- Manage inbound and outbound calls, resolve or escalate issues, and coordinate communication between patients and medical staff.
- Document customer interactions in the EMR and maintain accurate patient demographic and insurance information.
What they ask for
- High school diploma or GED.
- Proficiency in relevant computer applications.
- Knowledge of customer service practices and principles.
- Strong data entry and typing skills.
Nice to have
- Bilingual.
Pay
$18.00-$25.82 (base salary)
Tools
EMR
Model-written summary · the original posting is authoritative