Brown University Health
Call Center Contact Associate
Brown University Health Laboratory · Full-time · Posted Sep 18, 2026
- Education
- High school diploma or GED.
About the job
Schedules patient appointments, manages calls, maintains patient accounts and interaction records, and connects patients with medical staff.
What you'll do
- Register patients and schedule appointments according to established templates.
- Handle inbound and outbound calls, resolve or escalate issues, and document interactions in the EMR.
- Communicate between patients, medical staff, and the public; operate and report issues with equipment.
What they ask for
- High school diploma or GED.
- Proficiency in relevant computer applications.
- Knowledge of customer service practices and principles.
- Excellent data entry and typing skills.
Nice to have
- Bilingual ability.
Pay
$18.00-$25.82 (base salary)
Tools
EMR
Model-written summary · the original posting is authoritative