Brown University Health
Call Center Contact Associate
Brown Health Medical Group · Full-time · Posted Sep 21, 2026
- Education
- High school diploma or GED.
About the job
Schedules patient appointments, registers patients, and handles calls and patient inquiries while maintaining accurate records and confidentiality.
What you'll do
- Register patients and schedule appointments according to established provider templates.
- Handle high volumes of inbound and outbound calls and resolve or escalate patient issues.
- Record customer interactions in the EMR and communicate between patients, medical staff, and the public.
What they ask for
- High school diploma or GED.
- Proficiency in relevant computer applications.
- Knowledge of customer service practices and principles.
- Strong data entry and typing skills.
Nice to have
- Bilingual ability.
Pay
$18.00-$25.82 (base salary)
Tools
practice management program, EMR
Model-written summary · the original posting is authoritative